Frequently Asked Questions
WHAT IS AN ESCAPE ROOM?
Escape rooms are interactive themed rooms where teams work together towards a common goal. If you and your friends enjoy collaborating, problem solving and racing against the clock, then our escape rooms will be your new favorite activity!
You will be given a mission and placed into a themed game where you must explore to find hints, clues and solve puzzles. If you search hard enough, and you follow the breadcrumbs, you can figure out pass codes, open lock, find hidden compartments and ultimately ESCAPE!
WHAT ARE YOUR PRICES AND DO YOU HAVE CHILDREN'S' PRICES?
We charge $27 per person, per experience.
We do not have separate children’s pricing, but children 6 and under are free. If you have children that are 6 or under, please select the 6 and under ticket for them when booking your room.
ARE YOUR ROOMS SCARY?
We wouldn’t classify our rooms as “scary.” We do have some rooms with “jump scares,” but if you can handle a haunted house, you can handle our rooms. We do not have any actors in our current rooms that interact with you.
HOW LONG DO I HAVE TO COMPLETE THE GAME?
All of our rooms are 1 hour long, but the entire process including the pre-game speech, waivers and debrief takes approximately 1 hour and 30 minutes.
ARE THERE AGE RESTRICTIONS TO ATTEND?
We do not have age restrictions for participation. Children under 15 must be accompanied by an adult in the room.
Participants 17 years or younger must have an adult that is at least 18 years old to sign them in. We require at least one adult stay on premises in case there are any issues during the game.
HOW LONG BEFORE MY SCHEDULED TIME DO I NEED TO ARRIVE
We recommend that you arrive 15 minutes prior to your start time in order to fill out waivers and listen to our intro and rules information. DO NOT BE LATE! If you arrive late your tickets will not be refunded.
IF I'M LATE, CAN I STILL PLAY?
If you arrive after your scheduled start time (the time slot you have booked), we cannot put you into your room. This would disrupt the game for other players and negatively affect the schedule for the rest of the shows. We can reschedule bookings if you cannot make it (SCHEDULE PERMITTING). Call us if you cannot make your reservation time and we will do our best to accomodate you. No refunds are issues for same day cancellations.
I WOULD LIKE TO CANCEL MY RESERVATION FOR A REFUND
We have a strict no refund policy. We can reschedule your reservation or issue you a store credit on you account to be used at a future date. Please note that if you are calling to reschedule your reservation less than 24 hours before your start time, there will be a 3% rescheduling fee applied to your reservation.
HOW MANY PEOPLE PLAY AT ONCE?
Each room varies, see below for maximum allowances:
The Train = Up to 10 people
Dracula’s Castle = Up to 7 people
The Prospect = Up to 7 people
The Estate = Up to 10 people
If you purchase less than the room’s capacity, be prepared to share the room with other guests. Sharing the room can make the experience more fun! We often join other groups when we go play at other establishments!
WHAT IF I HAVE A GROUP LARGER THAN THE MAXIMUM OCCUPANCY FOR THE ROOM?
Management may make rare exceptions, but we strongly advise against it as teh games and the rooms were designed according to the set capacity. We are more than happy to help your group split between rooms as well. Sometimes it is fun to have each group complete a challenge and then switch rooms to see who can get the vest times!
WILL I ACTUALLY BE LOCKED IN THE ROOM?
No. we have an emergency exit in every room that is not locked for safety purposes.
DO I HAVE TO BOOK ONLINE OR CAN I PAY WHEN I GET THERE?
We do require prepayment to hold the reservations. If you wish to pay cash, you can come to the shop in advance and we will be happy to assist you in making the reservation.
I WANT TO HAVE A PRIVATE ROOM, BUT WE DON'T FILL UP ALL THE SLOTS, IS THIS DOABLE?
The only way to get a room privately is to purchase all the tickets available. All remaining tickets remain available for sale.