Booking Terms and Conditions

Please Read Our Terms and Conditions

By purchasing the ticket, you agree to be bound by the Terms and Conditions of sale specified herein and any other provision as may be specified from time to time by Trapped in Tahoe (“Escape Room Owner”) or Licensee (”Venue Owner”). Trapped in Tahoe Owner / Venue Owner, their agents or employees shall not be liable for any death, personal injury, loss, damage however caused while in the venue, location or place related to Trapped in Tahoe Game (“Site”) nor are they liable for any complaints, claims, refunds, or exchange for any reason, including without limitation, cancellation or postponement of Trapped in Tahoe Game. Booking fees and handling fees shall not be refundable. Any refunds shall be made only at Trapped in Tahoe management’s discretion.  Tickets are sold subject to the following conditions:

(1) You have expressly agreed to participate, join, enter, use, play and/or access to Trapped in Tahoe Games at your sole risk. To the fullest extent permissible by applicable law, Trapped in Tahoe Owner / Venue Owner disclaims all warranties, express or implied, including but not limited to, implied warranties, merchantability or fitness for the operation of Trapped in Tahoe Games. Trapped in Tahoe Owner / Venue Owner does not warrant the reliability, accuracy, completeness, current or error-free of the product, content and materials included, used or deployed on the Site. If a product, content or material is not as described, you have expressly waive the right to claim any damages and/or losses including but not limited to direct, indirect, incidental, punitive, and consequential damages derive from such use or reliance of the description of the product, content  or material.

(2) All items including but not limited to your personal belongings, stuff, object, luggage, baggage, watches, wallet, item and/or property, shall be kept by you at your sole risk. In any event, Trapped in Tahoe Owner / Venue Owner including the employee or agent shall not be held liable or responsible for any loss of your personal belongings either within the Site or outside of Site. The risk of loss for your personal belongings shall be borne by you upon entrance on the Site or engagement with Trapped in Tahoe Business.

(3) To the fullest extent permissible by applicable law; Trapped in Tahoe Owner / Venue Owner including the employee or agent shall not be responsible for any risk, hazard, danger, security, thread, safety and/or protection for Trapped in Tahoe Game. You shall be solely responsible for your personal safety, security, body condition, disease transmission, pregnancy, health condition, while you participate in Trapped in Tahoe Games..

(4) You undertake to behave, conduct, perform, carry out, execute, achieve and complete Trapped in Tahoe Game in accordance to the instruction, command and rules specified by Trapped in Tahoe Owner / Venue Owner failing which Trapped in Tahoe Owner / Venue Owner including the employee or agent shall have the right and power to decline or refuse your entry to the Site.

(5) Customers are not allowed to record or snap any photograph, video, film, audio recording before or during games.

(6) You undertake not to carry or bring any dangerous, harmful or hazardous object into the Site.

(7) You shall not enter the Site under the influence of drugs or alcohol.

(8) Nothing in these terms and conditions is intended to affect your statutory rights.

(9) The trademarks and logos displayed on the website are the property of Trapped in Tahoe. You are not permitted to use these without the prior written permission of Trapped in Tahoe.

(10) All the terms of any contract are included or assigned to within these terms and conditions.

(11) Trapped in Tahoe recommends teams to arrive on time. The 60 minute timer will start running as per the allocated time schedule.

(12) Due to the nature of the game no recordings can be taken inside the room.

(13) Trapped in Tahoe asks that visitors not to disclose any details of the game to the public. We want everyone to be able to experience the fun!

(14) Trapped in Tahoe is entitled to charge the guests for damages caused by misuse of items.

(15) You agree to conform to our regulations, adopt proper standards of behavior, and cooperate with our employees.

(16) Trapped in Tahoe doesn’t tolerate any kind of bullying or harassment towards its employees.

(17) Only person(s) who are at least 18 years of age are permitted to book a Game.

(18) You are entirely responsible for entering your details correctly on the Online Booking Form.  By submitting an Online Booking Form you warrant to Trapped in Tahoe that all details supplied are true and accurate.

(19) A booking becomes a no-show and entry will be declined if the team arrives after the start time. In such a situation the money is not refundable however we will be happy to reschedule you to another time/day.

(20) We accept bookings made online at Trapped in Tahoe website, via phone, email or in person.

(21) We accept all major credit or debit cards

(22) Full payment is required at the time of booking.

(23) Children age 15 and under must be accompanied at least by 1 adult per game.

(24) For a full refund, customers must cancel 24 hours in advance.


Comments are closed.

    The Train

    The Train
    You are traveling on a train, headed out west. While traveling the passengers have started to notice that the train is blowing through stops. You have missed every stop along the route and you are getting close to the end of the line! You need to find the conductor and get the train stopped before it runs off the tracks!

    Dracula's Castle

    Dracula's Castle
    You live in a little village on the edge of a forest. Deep within the forest is a castle that is rumored to belong to Dracula. You have been dared to explore the old castle, but when you walk inside, the door slams shut behind you! The legend says that if you are stuck withing the castle after dark, Dracula awakes and devours you! Time is running out and as the sun is setting with it your chances to survive. You must escape before Dracula awakes and claims you as his next meal!

    The Test

    The Test
    After a night out with friends, your group wakes up in a strange building. You have no idea where you are and no idea how you got there. A madman has decided to test your group's survival instincts. You have been split into two groups, but somehow must work together to get free. Will you make it out in time?

    The Prospect

    The Prospect
    Your a prospector in 1860's Virginia City. It is the height of the Comstock Rush and you and your crew have struck it rich! You pack up to head back to town for more supplies, but are stopped by the Blakely Brothers along the way. The infamous pair are wanted for murder and claim jumping. They have taken you and your crew hostage and intend to kill you and steal your claim. They have locked you in their cabin to go scout out the location of your claim. You have 1 hour before they return for you! Can you escape before they return!